Support

Need help with a customer record, authentication item, or published result? We’re here to assist.

For support, questions, or corrections, please contact:

Email Support

support@huivent.com

What to include in your message

To help us resolve your issue as quickly as possible, include as much of the following as you can:

Your full name

The email address used when submitting the record

Your customer number or authentication number, if available

The signee, item name, or event details associated with the record

A short description of the issue

Common support topics

I can’t find my record

Records may not appear if they are still pending review, not yet published, or if the search details entered do not match the published information exactly. If you need help locating a record, email support@huivent.com.

My record contains incorrect information

If a published record contains an error or missing details, contact support@huivent.com with the record information and a description of the correction needed.

I need help with a customer number or submission

If you submitted information through a QR code or event intake process and need help locating your customer number or matching your submission, contact support@huivent.com.

How long does support take?

Response times can vary depending on event activity and review volume, but we recommend including complete details in your first message so the team can assist you more efficiently.

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